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1. 1Account details
2. 2Amount details
3. 3Bill payer's details
4. 4Summary

Account details

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Service Selected * 5G Queries A4G Grant1 Abandoned vehicle Abandoned vehicle Accessibility Accumulations Adaptation/Equipment Request Add/remove road markings Add/remove road markings Additional Bin/s Adopted highways Adopted highways Adoption@Heart Adult Improvement Adult Services and Communities Adult Services and Health Partnerships Adults Social Work Affordable Warmth Grant Alcohol licence questions Allotment advice Allotment advice Allotments Application/waiting list Allotments Termination Amend Alcohol licence Amend gambling/gaming licence Amendment to general (non-taxi) licence Animal mistreatment/concern Animal mistreatment/concern Any other enquiries for manhole covers Appointments Booking General / Escalation Arts and Culture ASB crime ASB crime ASB reporting ASB reporting ASC Adult Provision ASC Community Financial Support ASC Mental Health ASC Other referral Assessment Request (OT/Initial Contact) Assets Complex Query Assets General Assisted collection Assisted collection Autumn leaf removal Autumn leaf removal Average speed enforcement Basal Tree Growth Basal Tree Growth Bed maintenance Bed maintenance BIDS Business Improvement Districts Bin access code Bin access code Bins left out Bins left out Birth registration booking Blocked drain escalation Blocked drain escalation Blocked gully (flooding) Blocked gully (flooding) Blue Badges Boundary details BR Grant Bromford Housing General Building inspection request Building inspection request Building Regs/Planning - Accessibility Building Regs/Planning Boundary details Building regulations Building regulations Building work complaint Bulk Email Bulky waste booking issues Bulky Waste Electrical items Bulky Waste General and Electrical Items Bulky Waste General Items Burial booking Business Growth West Midlands Business Rates Business Rates Query Business Support Business Support Enterprise General Can I have a fire? Can I have a fire? Can I speak to...? Cancel postal/proxy vote Candidate information Canvass/Canvass communications Car parks other Car parks other Carriageway pothole Cashflow CCTV police/PACE enquiry CCTV police/PACE enquiry CCTV public enquiry CCTV public enquiry CCTV repair CCTV repair Cemeteries/crematoria Change of address Chewing gum Chewing gum Children and Young People in Care Children’s Strategy & Partnerships Christmas Tree disposal enquiry Citizenship ceremony enquiry City Centre Highway and Public Realm Improvement enquiries City Centre Pedestrianised Area enquiry City Centre Pedestrianised Area enquiry City Events City Events City Pay (transfer) Civic Hall Events Clinical missed bin Clinical missed bin Clinical waste collection Clinical waste collection Commercial Query Communal missed bin Communal missed bin Community Safety Community Trigger Company Visit Complaint about repairs carried out Complaint about repairs carried out Compliance Escalation Condensation, Damp & Mould advice (Kuppa app) Contact Form Contaminated bins Contaminated bins Contaminated land Contaminated land Contaminated missed recycling bin Copy certificate Copy non-taxi licence Coronavirus general enquiry Corporate complaint Council Invoices Council Tax Council Tax Query Council building repair/issue Council building repair/issue Council building information Council building information Cremation booking Cremation other CSC Financial Assistance/ Grants CSC Other referral CSC Specialist Support CSC Strengthening Families/ Early Intervention CWG Generic CWG Roads Damaged carriageway Damaged channel Damaged footpath/pavement (slabs) Damaged Footpath/pavement (tarmac) Damaged path (slabs) Damaged path (tarmac) Damaged pedestrian crossing Damaged pedestrian crossing Damaged Road (tarmac) Damaged road markings Damaged road markings Damaged street furniture Damaged street furniture Damaged surround Damaged traffic lights Damaged traffic lights Damaged Tree Damaged Tree Damaged manhole covers Damaged public utility Dangerous building Dangerous Highway furniture (on road or footpath) Dangerous highway structure Dangerous Structure Dead animal Dead animal Death registration booking Democratic Services Enquiry Digital Digital Inclusion Disabled crossing (new/extend) Disabled Facilities Grant Disabled parking markings application Diseased/Unhealthy Tree Diseased/Unhealthy Tree Displaced or loose manhole covers Displaced or damaged kerb Displaced or damaged kerb Diversify Dog behaviour Dog bin empty Dog bin empty Dog control issue Dog fouling Dog Waste Signs Dog guidance Dog guidance queries Domestic bin sticker Domestic bin sticker Domestic missed bin Domestic missed bin Domestic noise Domestic noise Driver Badge Escalation Driver licence escalation Driver Licence Extension Driver Licence Extension Escalation Driver licence questions Dropped kerb application EDI Enquiry Education Excellence Education Inclusion and Empowerment Education Other referral Election enquiry Election other Elections recruitment Electric Vehicles enquiry Electric Vehicles enquiry Electrical items Emergency – Anchor Lane Tip visit booking Emergency – Shaw Road tip visit booking Emergency traffic management Employee Employee complaint Employee compliment Employment & Skills events Empty property Events and Workshop Events in parks Events in parks Faeces/blood/vomit removal Fallen Tree Fallen Tree Fast track driver licence Fast track vehicle licence Fences - General Filthy persons/premises Finance Flooding Fly posting Fly Tipping Corporate Landlord Fly Tipping Corporate Landlord Fly tipping evidence Fly tipping evidence Fly tipping FPN Fly tipping FPN Fly tipping reporting Fly tipping reporting Fly Tipping WH Land Fly tipping private land Fly tipping private land FOI request FOI request Food business hygiene Food business premises hygiene Food Complaints Food Poisoning Food regulations Food regulations advice Footpath/pavement pothole (tarmac) Footpath/pavement tree root damage (tarmac) Gambling/gaming licence questions Garden missed bin Garden missed bin Garden Waste order/chase stickers Garden Waste replacement bin Garden Waste Service escalation Garden Waste Service renewal Gas safety Gas safety General (non-taxi) licence questions General and Electrical Items General City Events General Customer portal query General Enquiry General Enquiry General Enquiry General Enquiry General Enquiry General Enquiry General Enquiry General Items General Licensing complaint General Waste escalation General Waste escalation Graffiti removal on Private land - Offensive Graffiti removal on Private land - Offensive Graffiti reporting - Public Highways and Parks Graffiti reporting – Public Highways and Parks Graffiti reporting on Private land Graffiti reporting on Private land Grass maintenance Grass maintenance Grass Verge damaged Grass verge safety inspection Grass verge safety inspection Green Cities and Circular Economy Query Grit bin damaged/refill Grit bin refill Gritting Gritting enquiry Gully top damaged surround Gully top damaged/broken Gully top displaced Gully top loose/rattling Gully top missing H markings application Handy person service Handy person service Health & Safety advice Health & Safety advice Health & Safety Complaint Hedge maintenance Hedge maintenance High hedge High hedge Highway obstruction Highway obstruction - Overhanging Vegetation Highway structure issues (walls, bridges and subways) Highways General Enquiry HMO advice HMO advice Home Improvement Grant advice Home Improvement Grant advice Home to School Transport Homelessness and Wellbeing Homelessness, Rough Sleepers/Tent reporting Housing Application Chased Housing Application Enquiry How to become a driver How to license a vehicle Hung up/cut off HWRC pedestrian access pilot Hygiene rating Hygiene rating IGNITE Referrals Illegal eviction / landlord harassment Illegal eviction / landlord harassment Illegal Tree Works/Felling Illegal Tree Works/Felling Illuminated bollard damage Illuminated bollard damage Immigration checking service Immigration checking service Industrial/construction noise Industrial/construction noise Information request (general) Insurance Insurance claim Investment Japanese knotweed Japanese knotweed Kickstart Employer Kickstart Enquiry Land Access Request Land Enquiry Larger/smaller bin Legal Query Request Leisure and Wellbeing LFFN Build Works LFFN Build Works Licence payment Licencing enquiry Licensed/commercial premises noise Licensed/commercial premises noise Licensing payment - Driver Licensing payment - Operator Licensing payment - pavement Licensing payment - Vehicle Lit signs damage Lit signs damage Litter bin empty Litter bin empty Litter bin replace Litter bin replace Littering Littering/dog fouling/enforcement fine Local plans Local plans Local Transport Plan Local Transport Plan Lost dog Lost pet Lost property Low Carbon LPA consultation Major Incident/Emergency Response Major Incident/Emergency Response Manhole or gully top missing Manhole or gully top other Manhole/gully top damaged Manhole/gully top displaced Manhole/gully top loose Manual litter removal Manual litter removal Marriage/civil partnership booking Marriage/civil partnership other Match day parking permit Midland Heart Housing Mini-Panel escalation Miscellaneous Missed bin escalation Missed bin escalation Missing or damaged block or concrete Missing or damaged block or concrete Missing or damaged bollard Missing or damaged bollard Missing or damaged guard rail Missing or damaged guard rail Missing manhole covers Money Smart Team General My account escalation New Alcohol licence New bins (all) New bins (all) New Business New Cross parking permit New development New development New domestic bin New domestic bin New gambling/gaming licence New garden bin New garden bin New General (non-taxi) licence New Housing Application Support Request New recycling bin New recycling bin New traffic lights request New traffic lights request New/move grit bin New/move grit bin New/Replacement bin escalation New/Replacement bin escalation No ball games signs No ball games signs Notice of marriage/CP booking Out of date food Out of date food Out of Hours AMHP Out of hours building maintenance Out of hours burial/funeral/cremation Out of hours car parks Out of hours carriageway damage Out of hours cemeteries/crematoriums Out of hours damaged street furniture Out of hours dead animal Out of hours faeces/blood/vomit removal Out of hours fallen trees Out of hours flooding Out of hours fly tipping Out of hours gas safety Out of hours general enquiry Out of hours grit bin Out of hours illuminated bollard damage Out of hours keepers Out of hours leisure/community centre Out of hours lit signs damage Out of Hours lone working escalation Out of hours manhole or gully top missing Out of hours markets Out of hours MASH 24 Out of hours multiple street lights out Out of hours non-emergency Out of hours parks security Out of hours path damage Out of Hours resilience Out of hours RTC debris Out of hours security issue Out of hours spillages Out of hours street light issue Out of hours structural issues (CWC/WH) Out of hours structural issues (non-CWC) Out of hours syringes Out of hours traffic lights issue Out of hours vehicle maintenance Out of hours water feature Outdoor event request Outside of complaints policy (Customer Feedback) Overgrown garden Overgrown garden Owner/occupier grants Owner/occupier grants Park damage/vandalism Park damage/vandalism Park security Park security Parked vehicle complaint (no restrictions) Parked vehicle complaint (no restrictions) Parked vehicle complaint (restrictions) Parked vehicle complaint (restrictions) Parking and Bus Lane Penalty Charge Notices Parking disregard Parking disregard Parks General Parks sports pitch booking Partnerships and Commercial Services (Education) Password issues on customer portal Pay & Display machine fault Pay & Display machine fault Pay PCN by instalments Pay PCN by instalments PCN challenge PCN challenge PCN challenge update PCN challenge update PCN payment taken PCN with bailiff PCN with bailiff Pedestrian crossing (new/extend) Pedestrian crossing (new/extend) Permanent signs Permanent signs Pest control booking Pest control booking (ants/wasps/fleas) Pest control information/advice Pest control information/advice Pest identification Pest identification Planned temporary traffic management Planning Planning Planning/ Development queries Podback general enquiry Podback Missed collection Poll card/polling station Pollution (air/light/odour) Postal/proxy vote not arrived Postcode amendment/registration Postcode amendment/registration Private Hire Driver renewal application (PRN issue) Private hire operator licence Private Hire Vehicle renewal application Procurement Protected/listed buildings Protected/listed buildings Public Health referral Public highway excavation permit Public Right of Way info Public Right of Way info Public Right of Way report issue Public toilets repairs/maintenance Purchase Request Query eviction Query eviction Recording Activity Outcomes Recruitment Recycling missed bin Recycling missed bin Refuse Service Round Changes Enquiry Refuse Service Round Changes Escalation Registered to vote letter Registration certificate correction Registration certificate other Relaunch Grant – Lichfield Street Relaunch Grant – Victoria Street Remove bin Remove bin Remove debris from RTC Remove debris from RTC Rent With Confidence Rent With Confidence and call us first schemes Rents, Leaseholder and all other Housing charges Repairs not carried out by landlord Repairs not carried out by landlord Replace protected tree Replacement licence/items/copy driver licence Replacement of Vehicle Report a spillage Report a spillage Report illegal signs Report illegal signs Report It Accumulations Report It Cemeteries/crematoria Report It Empty property Report It Faeces/blood/vomit removal Report It Filthy persons/premises Report It Flooding Report It Fly posting Report It Grit bin damaged Report It Highway obstruction Report It Littering Report It Pollution (air/light/odour) Report It Public Right of Way report Report It Smoking in a vehicle Report It Street fundraisers/buskers Report It Syringes & Needles Report It Unsecured property Reporting Resurfacing Issues Request postal/proxy vote Resurfacing Revenues and Benefits General Right to Work Verification Right to Work/Home Office check Road closure request Road cone request Road cone request Road markings complaint Road name or numbering Road name or numbering Road pothole (tarmac) Road sweeping request Road sweeping request Roadworks complaint Roadworks complaint Roadworks information Roadworks information Ruined proxy/postal vote Sales and Marketing School Appeals School Business and Support Services School crossing School crossing School parking School parking School parking problems School parking problems SEN Enquiry Service request Arbor (Customer Feedback) Service request Finance (Customer Feedback) Service request Highways (Customer Feedback) Service request Licensing (Customer Feedback) Service request received by Customer Feedback Service request Waste mgt (Customer Feedback) Service request Wton Homes (Customer Feedback) Set up food business Set up food business Shop a tipper Shop a tipper Signpost Skills Skip hire Skip operator complaint Skip operator complaint Skip operators permits Smoke control areas Smoke restriction zone Snow Wolves Snow Wolves Speed bumps request Speed bumps request Speeding complaint Speeding complaint Standard – Anchor Lane tip visit booking Standard – Shaw Road tip visit booking Stray dog Stray dog Stray/fly-grazing horse Stray/fly-grazing horse Street light column emergency Street light column issue Street light day burning Street light day burning Street light failed repair Street light failed repair Street light flickering/burning red Street light flickering/burning red Street light out Street light out Street light shield request Street light shield request Street lighting information/new Street lighting information/new Street lighting other defect Street lighting other defect Street name plate damage Street name plate damage Street nameplate missing Street nameplate missing Stump Removal Stump Removal Suppliers Supply Chain Syringes & Needles Tarmac footway pothole Tarmac footway tree root damage Taxi complaint Taxi enquiry Temporary bay closure Temporary bay closure Temporary signs Temporary signs Temporary structure permit Temporary traffic lights (emergency) Tenant Management Organisation (TMO's) TFWM General Tip information Tip Information Tip Visit booking issues Touch Base Review TPO application TPO application TPO check/advice TPO check/advice TPO unauthorised works TPO unauthorised works Trade waste missed bins Trade waste missed bins Trade waste new bin Trade waste new bin Trade waste other Trade waste other Trade waste contract Trade waste contract Trading Standards (CACS) Trading Standards (CACS) Trading Standards queries/ concerns Trading Standards (advice/whistleblowing) Trading Standards (advice/whistleblowing) Traffic calming request Traffic calming request Traffic Regulation Order Traffic Regulation Order Transfer of Vehicle Between Licence Holders Travel information Travel information Traveller encampment Traveller encampment Tree Other Enquiries Tree Other Enquiries Tree planting Tree planting Tree Pruning Tree Pruning UKSPF - A UKSPF - KAE UKSPF - NZ Grant UKSPF - SME Grant UKSPF Enquiry UKSPF Growth Plan Unauthorised Building works Unlit signs damage Unlit signs damage Unsecured property Update electoral register Update Personal Details Request Variable message signs damage/issues Variable signs damage Vehicle licence escalation Vehicle licence questions Verge damaged View electoral register Voter ID enquiry Voter registration Waste collection calendar Waste collection calendar Waste collection round Waste collection round Waste disposal advice Waste disposal advice Waste manager escalations (complaints and compliments) Waste quotable service Waste spillage Waste spillage Water feature maintenance Water feature maintenance Weed control Weed control Whistleblowing Wobaston Road storage compound Wolverhampton Homes ASB Wolverhampton Homes Building Solutions Wolverhampton Homes Capital works Wolverhampton Homes Communal areas Wolverhampton Homes Contracts and Compliance Wolverhampton Homes Customer contact issues Wolverhampton Homes Fly tipping Wolverhampton Homes General Wolverhampton Homes Grounds Maintenance Wolverhampton Homes Home Improvement Agency Wolverhampton Homes Homelessness Wolverhampton Homes Income Wolverhampton Homes Lettings Wolverhampton Homes Lettings (homes) Wolverhampton Homes Money Smart Wolverhampton Homes Money Smart (financial support) Wolverhampton Homes Other Wolverhampton Homes Repairs Wolverhampton Homes request Wolverhampton Homes request Wolverhampton Homes Right to Buy Wolverhampton Homes Shops and Leases Wolverhampton Homes Stock investment Wolverhampton Homes Tenancy and customer support Wolverhampton Homes Tree Maintenance Wrong number
Case Origin * Telephone Email Face to Face Facebook White mail Twitter Report It app Web form Portal Live Chat Cllr Enquiry Mayoral MP Cllr Enquiry - Telephone Cllr Enquiry - Email Cllr Enquiry - Face to Face Cllr Enquiry - Report It App Cllr Enquiry - Ward Walk Cllr Enquiry - Mayoral